SUMMARY
We seek a motivated and detail-oriented Entry-Level IT Support Specialist to join our IT team in our Pensacola, FL office. In this role, you will provide first-line technical support to end-users, assisting with hardware, software, and network issues. Our organization performs Department of Defense work, and our IT environment must meet compliance requirements. You will become the subject matter expert on specific compliance controls and objectives. This is a fantastic opportunity for individuals looking to start a career in IT and gain hands-on experience troubleshooting and maintaining IT systems.
ESSENTIAL JOB RESPONSIBILITIES
- Provide timely technical support and resolve IT-related issues for employees via phone, email, and in person.
- Troubleshoot hardware and software problems, including desktops, laptops, printers, and mobile devices.
- Assist with setting up, configuring, and deploying new computer systems and peripherals.
- Install, update, and maintain operating systems, software applications, and antivirus solutions.
- Support users with email configuration, password resets, and access management.
- Assist with basic network troubleshooting and connectivity issues.
- Document, track, and manage support requests using a ticketing system.
- Escalate unresolved issues to higher-level support staff or external vendors when necessary.
- Maintain inventory of IT equipment and ensure proper asset tracking.
- Provide training and support to users on software and hardware usage.
- Ensure compliance with company IT policies and security procedures.
Requirements
QUALIFICATIONS
- Basic understanding of computer systems, operating systems (Windows/macOS), and networking concepts.
- Problem-solving skills with a focus on customer service and communication.
- Ability to work independently and in a team environment.
- Willingness to learn and adapt to new technologies and processes.
- Relevant certifications such as CompTIA A+, Network+, or equivalent are a plus.
SKILLS
- Excellent verbal and written communication skills.
- Attention to detail and ability to document support tickets accurately.
- Time management skills and the ability to prioritize tasks in a fast-paced environment.